Effective Date: January 5, 2025
Website: https://shopiocart.com

At Shopiocart.com, we are committed to maintaining transparency, accuracy, and user trust in all our content and interactions. This Complaint Redressal Policy outlines our process for addressing any complaints or concerns raised by users regarding our website, services, or content.

1. Scope of the Policy

You may raise a complaint related to:

  • Inaccurate, misleading, or outdated content
  • Offensive, defamatory, or inappropriate material
  • Violation of copyright or intellectual property
  • Technical issues affecting accessibility or usability
  • Concerns regarding affiliate disclosures or transparency
  • Any breach of our stated policies, including privacy or terms of use

Note: We do not handle product return, delivery, or refund complaints. For those, please contact Amazon or the respective seller directly.

2. How to File a Complaint

To file a complaint, please email us at:

📧 support@shopiocart.com
Subject Line: Complaint – [Brief Description]

Include the following details in your complaint:

  • Your full name
  • Email address
  • A clear description of the issue
  • URL or screenshot (if applicable)
  • Your expected resolution (correction, removal, clarification, etc.)

3. Response Time

We aim to:

  • Acknowledge your complaint within 2 business days
  • Investigate and respond with a resolution or update within 7 business days

In case of a more complex issue, we will keep you informed and provide a revised timeline if needed.

4. Resolution Actions

Depending on the nature of your complaint, we may:

  • Edit or remove the disputed content
  • Provide clarification or correction
  • Update affiliate disclosures
  • Resolve website functionality issues
  • Escalate internally for further investigation

We are committed to maintaining editorial integrity and will take fair, transparent action where appropriate.

5. Escalation

If you are not satisfied with the initial resolution, you may escalate your complaint by replying to the same email thread and requesting a second-level review by a senior content manager. We will re-examine the issue and respond within 5 business days.

6. Confidentiality and Privacy

All complaints and complainant details are kept confidential and handled in accordance with our Privacy Policy. Your personal information will not be shared without your consent unless required by law.

7. Contact Us

For any feedback, concern, or complaint, please contact:
📧 Email: support@shopiocart.com
🌐 Website: https://shopiocart.com/contact

We value your trust and are committed to improving your experience with Shopiocart.com.
— The Shopiocart Team